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ServiceTraq 1.14

ServiceTraq 1.14

suite, CUSTOMER SERVICE, KNOWLEDGE BASE, CUSTOMER SUPPORT, LIVE CHAT, AUTOMATED

Product info

  • File Size
    662.3 KB
  • Version
    1.14
  • Released
    05/04/2003
  • User Ratings
    (1)
  • Total Downloads
    3,889
  • Price
    $79.99
  • OS
    Windows 98, Windows NT, Windows 2k, Windows Me, Windows XP
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This solution allows you to offer a full suite of customer service options, including live chat with co-browsing and macros, case management with automated routing and private message threading, a searchable knowledge base with advanced features like user-rated articles and subscription to articles, automated case reminders, priority handling and chat login. You can also use this to offer customer and exit surveys that allow you to measure satisfaction and product idea testing. Extensive reporting allows the administrator to find problems early.

Most Popular Categories
  • Communications

  • Chat
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