NetSupport DNA Helpdesk 2.7
REMOTE CONTROL, HELPDESK, CUSTOMER SUPPORT, SOFTWARE INVENTORY, ACTIVE DIRECTORY, USER INTERFACE
Product info
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File Size57.8 MB
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Version2.7
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Released03/28/2008
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User Ratings(0)
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Total Downloads808
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Price$1,600.00
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OSWindows 98, Windows NT, Windows 2k, Windows XP, Windows 95
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DNA Helpdesk is a powerful yet user-friendly helpdesk application. DNA Helpdesk is a fully Web based solution providing detailed recording and tracking of user Help Requests. Features include: automatic assignment of tickets to operators based on pre-defined customer rules based on either problem type or user type. Structured notes history for a ticket with source identifiers for each additional entry within the ticket. Optional hardware and software inventory and remote control. Streamlined creation of a solutions database to aid future help requests. Ticket logging with customizable categories for easy input. Real time corporate status reports--total calls, status, and average resolution time, history by user for all previous requests. Version 2.7 includes revamped user interface, incoming/outgoing email processing, active directory synchronisation, save ticket search facility and enhanced escalation process including the ability to cater for working hours and holidays.
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