This is versatile help desk and tracking program for tracking calls, issues, problems, or software bugs and defects. Optional companion tools are available for Web-enablement, customer self-help via the Web, automatic issue escalation and notification, PC inventory/auditing, and enhanced data searches. This Windows 95/98/NT/2000 application ships with a Microsoft Access 2000 database. The Enterprise edition of this software is compatible with other popular databases, making it a scalable tracking application for growing business.
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